Cancellation and refund policy

2. CANCELLATION AND REFUND POLICY FOR BOOKINGS

Locationow’s cancellation policy is intended to establish clear and balanced conditions for production companies and location owners, taking into account the commitments assumed by both parties once a booking has been confirmed.

These cancellation conditions apply to bookings confirmed through Locationow unless different cancellation conditions have been agreed in writing for a specific production.

2.1. Cancellation by the production company

When a production company cancels a confirmed booking, the refundable amount will depend on when the cancellation is communicated in relation to the scheduled start date and time of filming.

General refund conditions:

• More than 7 days’ notice: 80% of the amount paid for the booking will be refunded.
• Between 72 hours and 7 days’ notice: 40% of the amount paid for the booking will be refunded.
• Between 24 and 72 hours’ notice: 25% of the amount paid for the booking will be refunded.
• 24 hours or less’ notice: no refund will be made.

For the applicable notice period, the exact date and time on which Locationow receives the cancellation notice will be taken into account.

2.2. Specific booking conditions

Where the characteristics of a production require it, cancellation conditions different from those above may be established.

These specific conditions must be communicated to the production company before the booking is confirmed and must be expressly accepted.

If specific cancellation conditions exist for a particular booking, they will prevail over Locationow’s general policy.

2.3. Refunds

Where a refund is due, Locationow will coordinate the relevant process with the parties in accordance with the booking conditions.

The refundable amount will be the applicable percentage of the amount paid for the booking, without prejudice to expenses or items expressly excluded from the cancellation policy.

Refund timing and method may depend on the payment method used and the financial institutions involved.

2.4. Cancellation by the owner

Once a booking is confirmed, the owner must respect the agreed conditions and endeavour to keep the location available on the agreed date and at the agreed times.

If the owner cancels a booking without justified cause, Locationow may offer the production company an alternative location with similar characteristics where possible.

If a suitable alternative cannot be offered, the production company will be entitled to a refund of the amount paid for the booking.

Locationow may take additional measures regarding the continued listing of the location where the owner repeatedly or unjustifiably cancels bookings.

2.5. Date changes

A date change will not necessarily be treated as a cancellation where it is accepted by the owner and the booking can be maintained.

The possibility of changing the date is subject to the owner’s availability and acceptance of the new conditions.

If the date change is not possible and the production company chooses to cancel, the cancellation policy applicable at the time the cancellation is communicated will apply.

2.6. Material changes to the project

If a production company materially changes the conditions initially communicated, including duration, number of people, vehicles, schedules, use of spaces or production characteristics, the owner may accept the changes, renegotiate the conditions or, where they constitute a substantial change to the project, refuse them.

Where a change results in an increased price, that increase must be communicated and accepted before it applies.

2.7. Exceptional circumstances or force majeure

If a cancellation results from extraordinary circumstances beyond the reasonable control of the cancelling party, Locationow may assess the circumstances and propose a specific solution.

Such circumstances may include, where sufficiently evidenced, force majeure events, administrative restrictions, severe weather, accidents, emergencies or other unforeseeable circumstances that reasonably prevent the project from taking place.

In such cases, Locationow may consider alternatives such as changing the date, replacing the location or providing a full or partial refund, taking into account the circumstances and commitments made to the owner.

2.8. Cancellation and Locationow’s commission

The financial conditions relating to Locationow’s commission in the event of cancellation will depend on how the booking payment has been structured and on the specific conditions agreed for each production.

Where Locationow has generated a booking and provided the corresponding intermediary services, cancellation will not necessarily result in the automatic loss of its right to receive any applicable commission.

Specific commission conditions may be established in advance for each booking where necessary.

2.9. Cancellation notice

All cancellations must be communicated to Locationow by a means that reasonably allows the date and time of the cancellation to be evidenced.

The date and time on which the cancellation is received will be used to determine the applicable notice period.

Locationow will inform the parties of the financial consequences of the cancellation in accordance with these conditions and, where applicable, the specific conditions accepted for the booking.